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Recent Openings
  • IT Support Officer new
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IT Support Officer
29/04/2015
  Job Summary
   

IT Support Officer is responsible to support employees and IT department in installing and maintaining computer, Server, Antivirus and Applications. IT Support Officer should able to solve end user issue within timeline.

Key Result Areas (Responsibilities)

1) Providing Level one of IT technical support to all employees on systems, software, hardware and data communication
2) Checking daily backups, all system interfaces, Server software and hardware and logs
3) Monitor and maintain Antivirus agents on client machines
4) Install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems
5) Monitor and maintain Data Centre Server, cabling, labelling and network devices.
6) Responding to service issues, analyzing and troubleshooting problems and prioritizing issues
7) Documenting, archiving all correspondence and trouble shooting, follow up suppliers' visits and maintenance
8) When required manage infra-structure application and operational applications.
9) Prepare and send daily, weekly, monthly checklist report and Security log reports regularly to reporting Manager

  Skills/ Experience/ Certification

1) Min 2 to 4 years of experience in similar role
2) Able to work independently and efficiently to meet deadlines.
3) Able to promptly answer support related email, phone calls and other electronic communications.
4) Self-motivated, detail-oriented and organized.
5) Experience with hardware and software issues
6) Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
7) Effective verbal, presentation, and listening communication skills